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"There’s great power deference. And I had learned that in hostage negotiation. As soon  we ceded the illusion of control to the other side, we immediately had the upper hand on them. And we do it very innocently and very deferentially. And it puts you in a position to walk them wherever you want to go." - Chris Voss


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Chris Voss is the Founder and CEO of the Black Swan Group Ltd and author of Never Split The Difference: Negotiating As If Your Life Depended On It. He has used his many years of experience in international crisis and high stakes negotiations to develop a unique program and team that applies these globally proven techniques to the business world

Originally aired 2 months ago.

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